Job Description

Carhartt

Retail Supervisor / Customer Experience Leader (Full Time)

Position Details

Position Location: Lynnfield, MA

Department: Retail Store Operations

Reports To: Store Manager

FLSA Status: Non-Exempt (Overtime Eligible)

Summary

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep-rooted values are tangible and exemplified in all we do. Our Consumer Engagement Leaders embody the core values and heritage on which our brand was founded while leading others to do the same.  A CEL at Carhartt leads through clear communication, delivers exceptional service to our consumers and store associates and support the Store Leader and Assistant Store Leader in the day to day leadership and operations of the store.​

We are All Leaders at Carhartt

​​In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future.​

Responsibilities

Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.  Bringing to life the ultimate retail consumer experience.

Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards

Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.

Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.

Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.

Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.

Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.

Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.

Support execution of community engagement events.

Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.

Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.

Ownership of individual development and professional growth.

Education

High School Diploma or GED Equivalent

Required Skills and Experience

HS Diplomas or GED required; College degree preferred

1 year of supervisory experience in a retail environment preferred.

Sales, customer service, merchandising, inventory control, and loss prevention.

Knowledge in staffing, coaching, counseling, training and development.

Excellent organization, prioritization and communication skills.

Exceptional team and collaboration skills.

PC Skills: POS Systems and Microsoft Office

Working Conditions

EEO

Moderate Lifting (30-40 lbs.)

Retail Environment

Retail Hours

Travel (5%)

Tobacco Free

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