Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Business Operations Analyst II** **Are you passionate about using data to drive operational improvements?** **Do you thrive in environments where analytical thinking leads to real business outcomes?** **About the Role** As a Business Operations Analyst II, you will play a key role in analyzing performance data to identify improvement opportunities, support root cause analysis, and drive operational efficiencies. You'll work closely with stakeholders across operations, quality, and training to understand challenges, deliver insights, and support the implementation of strategic initiatives. **Responsibilities** - Reviewing operational and customer satisfaction metrics to identify performance trends - Utilizing tools such as Excel, Power BI, Tableau, and cross-tabs to analyze quantitative and qualitative data - Interpreting data to develop meaningful insights that answer business questions - Communicating analysis and insights in a clear, actionable way to business stakeholders - Proactively identifying performance gaps and managing analytic deliverables and timelines - Coordinating data collection, cleansing, and integration from multiple data sources - Building partnerships with stakeholders in operations, quality, and training to identify root causes of performance issues - Facilitating and conducting root cause analysis using methods such as data slicing, verbatim analysis, and roundtable discussions - Aiding in the development, execution, and measurement of operational changes tied to key metrics - Presenting insights, solution recommendations, and business cases to internal and external stakeholders - Consistently providing updates on progress, action plans, and outcomes **Requirements** - Hold a bachelor's degree in a related field and have 2-3 years of experience in data analysis or business operations - Demonstrate strong problem-solving and project management skills - Work independently while leveraging appropriate resources when needed - Communicate effectively in both written and verbal formats across all levels of the organization - Travel periodically, as needed - Bring experience working in contact center environments or with customer satisfaction metrics (preferred) - Apply knowledge of statistical concepts and predictive modeling (preferred) - Leverage tools such as Python and Power BI (a plus) - Hold Six Sigma training or Green Belt certification (a plus) **Flexible Working:** At Conduent, we value individuality and flexibility in how our associates work and deliver their best. In this role, you can expect the following working conditions: + **Remote work:** Enjoy the flexibility of working from home, optimizing your work-life balance. **Working For You:** **Perks and rewards designed for you:** + **Health and Welfare Benefits:** Tailored to fit your and your family's needs, effective from day one. + **Retirement Savings:** Supportive plans to help you secure your financial future. + **Employee Discounts:** Access a broad array of discounts on merchandise, services, travel, and more. + **Career Growth Opportunities:** A variety of opportunities to advance your career within a global company. + **Paid Training:** Earn while you learn with access to award-winning learning platforms. + **Paid Time Off:** Attractive packages designed to help you enjoy your life outside of work. + **Great Work Environment:** Join an award-winning culture recognized for diversity and inclusion efforts. **Join Us:** At Conduent, we are united by a single mission. We know that our success is tied to the success of our associates. We strive to create an environment where you can: + Bring your authentic self to work every day. + Grow and thrive both personally and professionally. + Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. When you join Conduent, you are part of a future-oriented team - shaping both the company's and your own future. With more than 60,000 associates in 24 countries, you'll have opportunities to grow with people who inspire you to be your best. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($60,000 - $65,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy ( . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Job Tags

Work at office, Remote work, Work from home, Flexible hours,

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